Top 5 Knowledge Management Tools and Techniques
We’ve all been there, somewhere in our career, finding the need to share our knowledge with someone and might not know the best tools and techniques. Knowledge Management is the discipline focused on delivering value through attention to knowledge held by individuals and communities as well as knowledge documented for guidance and reference. I want to share are some good practices that you can use when tasked to any role and successfully share knowledge.
- Connecting People with Information and Knowledge: New work should always build on the foundation of previous knowledge. New knowledge should be captured and stored appropriately for others to access and learn from. Try seeking knowledge from previous case studies, rapid evidence review, and web databases to help connecting people to the information and knowledge you desire.
- Connecting People with People: Communicating with our peers can be the most effective way to learn about others’ experiences first-hand, and get the knowledge we need to help us. Utilize knowledge and professional networks, peer assists, and product seminars that is helpful to further the connection between individuals. Try seeking out the advice of subject matter experts in your field, I’m sure they can pass some knowledge your way.
- Organization Improvement: Summarize lessons learned and experiences by sharing them with others can help the organization build and retain its knowledge. Successful ways the organization can improve is by encouraging employees to utilize a form of debriefing, after actions reviews, or knowledge exchange platforms.
- Learn Before, During and After: This means that when you are start a new piece of work, you should check if anyone has done something similar before and if there is anything you can learn from them. Then while you are working on that piece of work there should be a stage where you reflect on what you have done so far to help you decide how to continue forward. This brings you to the final stage of learning, when you have completed the piece of work. Here it is recommended that you review the work so that if you or someone else were to do a similar piece of work again, the approach can be improved following your review.
- Become a Knowledge Owners: Knowledge owners are individuals who have the role of managing company knowledge in one specific area. They are typically experts in their topic (subject matter experts), within the functional department. Strive to become a SME in your topic, maybe try to challenge yourself and become a knowledge owner in multiple disciplines.
Sharing knowledge is something we all do on a daily basis, and the better we get at it, the more informed and efficient we can be. The goal here is to recognize there are many ways in which you can share the information to further the growth of yourself, a friend, or the company. So, get out there and share some knowledge