Overview

Sev1Tech delivers ITIL based 24×7 IT Mission Operational Support across network, server, storage, middleware, and security services. Our IT Operation services provide proactive identification and resolution of incidents, performance management, and integrated situational awareness by leveraging existing enterprise tools.

ITIL Assessment & Implementation

Using ITIL best practices, our Operational Excellence Team works closely with organizations to facilitate efficient, effective, and economical uses of people, processes, tools/technology, and partners. Our customer-oriented approach ensures that operational improvements are aligned with strategic and mission goals, and ITIL-based processes are tailored to support diverse environments and customers.

Issue Ticket Tracking

Any operations team is only as good as its ability to generate, track, and resolve issues, which is why Sev1Tech works to integrate enterprise-level ticketing, network monitoring tools and SharePoint to automatically and proactively generate tickets and resolution actions upon alert.

Operations Experts

We have 15+ years of ITIL implementation project experience at Sev1Tech, so we’re confident we can help streamline your operations processes and maintain ITIL compliance every step of the way.

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